First and foremost, thank you for shopping with abacaxi!
We offer complimentary shipping within the US for orders over $200, and encourage you to check the size chart when placing your orders. If you have any questions or special requests, or wish to pre-order an item or size that is no longer in stock, please don’t hesitate to contact us at email@example.com.
Exchanges are free (we will cover domestic shipping) within in the US. Please contact us within 6 days of receiving your item if you need an exchange. Items must be sent back new, unworn, and unwashed with the tags attached.
We will also cover shipping for domestic returns, but a $12 processing/restocking fee will be subtracted from your refund to cover just a portion of the shipping and credit card processing fees incurred. Please initiate the return within 6 days of receiving your order if you need a return label, due to our limited inventory, by sending an email to firstname.lastname@example.org. We will only refund items that are new, unworn, unwashed and in original condition with tags attached. Custom and made-to-order items are not returnable.
We now offer Route insurance as an add-on service. abacaxi is not responsible for any lost or stolen packages once the package has been handed over to the carrier, which is why we highly recommend this insurance option that makes claims very easy in the rare case of a missing package.
We now offer international shipping to most countries, postage will be calculated at checkout! International customers are responsible for return/exchange shipping and for any duties that may be incurred.
Please allow 3-6 weeks for shipping if your item is a custom made piece or a pre-order. We do not offer refunds on pre-orders or made-to-order items. Our custom-made jewelry pieces typically ship within 1-2 weeks.
Holiday Returns & Exchanges
We will extend the return policy for the holiday season: orders placed on or after December 1, 2022 will have until December 31, 2022 to initiate the return (or within 7 days of delivery, whichever is greater). Not applicable for custom or made-to-order items which are always final sale, please refer to the product page for those details.
Please note the order deadline for delivery before Christmas with our regular free domestic shipping this year is December 9th. After that, we cannot guarantee it will arrive in time without express/paid shipping services. That said, we can ship it with expedited shipping, just be sure to use this shipping option when you checkout, by December 19th please.
State laws require that we charge applicable sales tax on orders shipped to addresses in New York.
Any and all information collected by abacaxi is used solely for the purpose of processing of your order. When you place an order with us, you have the option subscribe to our newsletters. We email about once a week with updates; they’re pretty and you can unsubscribe anytime.